Frequently Asked Questions

 

  • In salon appointments can be booked directly through my online booking page. If you’re unsure which service to book, please reach out before scheduling so I can help you choose the best option.

  • No problem! Hair and color services can vary depending on your current hair, your desired result, and your maintenance goals. When in doubt, please book a consultation or contact me before booking.

  • Yes! On-location services are available for select events and may be subject to travel fees and availability.

  • Parking is available in the Imperial Plaza Building, located at 725 Kapiolani Blvd, Honolulu, HI 96813

    Parking is available on floors 1–3 of the parking garage.

    Validation is available.

    Salon Capello is located on the ground level facing the street.

  • For hair appointments, please arrive with clean hair for bleaching / color services. Haircuts all include a wash prior to cutting, so come as you are!

    For makeup appointments, clean, moisturized skin is ideal. Please avoid heavy makeup or skincare products immediately before your appointment when possible.

    For styling appointments, please arrive with clean dry hair. I do offer add on washes which can be booked online if you’d like me to do it for you!

  • Please let me know as soon as possible if you’re running late. Arriving late may shorten your service time or require your appointment to be rescheduled so that I can stay on schedule for other clients.

Policy

In Salon:

If you do not show up for your scheduled appointment without notice, 100% of the scheduled service price will be charged to the card on file

No-Shows

In Salon:

I understand that unexpected things happen, and I’m happy to work with you whenever possible. Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Appointments cancelled or rescheduled with less than 24 hours’ notice may be subject to a late cancellation fee of 50% of the scheduled service.

On Location:

Because on-location appointments require reserving specific time and travel availability, retainers are non-refundable if you cancel your booking.

If you need to reschedule, I’ll do my best to accommodate you based on availability. Your retainer may be transferred to a new date when sufficient notice is provided. If I’m unable to accommodate the new date, the retainer will be forfeited.


Cancellation & Rescheduling

Card on File / Retainer

In Salon:

A valid credit or debit card is required to secure your appointment. Your card will not be charged at the time of booking unless otherwise stated. It will only be charged if a cancellation, rescheduling, or no-show falls within the terms of this policy . No deposit is required to book an appointment.

On Location:

A non-refundable retainer is required to reserve on-location services. Your date and appointment time are not considered officially booked until the retainer has been received.

The retainer is applied toward your final service balance and is not an additional fee.